Gap in Internet Services and Consumer Satisfaction Between Rural and Urban Canadians, CRTC Survey
31/03/16

Gap in Internet Services and Consumer Satisfaction Between Rural and Urban Canadians, CRTC Survey

The CRTC has published the results from a survey which was conducted earlier this year asking Canadians about their internet services. The survey findings show that only one third of Canadians are satisfied with the cost of their internet.

As reported by CBC, the survey found the following:

  • Only one to two per cent of respondents had no home internet. In comparison, 38 per cent of respondents in the open survey and 20 per cent of those in the representative survey had no home phone; and 10 per cent of “open” survey respondents and seven per cent of “representative” survey respondents had no mobile phone.
  • When asked which telecom services they used most frequently, internet was the top choice for 78 per cent of open survey respondents and 59 per cent of representative survey respondents. That wasn’t expected to change much in the next five years.
  • In the past five years, participation in most internet activities has increased at least 50 per cent; some activities have doubled, including downloading software, making online video calls, researching investments, and contributing to online discussions; and online buying and selling has quadrupled.
  • Only a third of respondents were satisfied with the price of their internet service, and half said they were dissatisfied.

The study showed that respondents from both rural regions and the territories were twice as likely to be dissatisfied with the quality of internet services than respondents from urban regions.

Click here to read CBC’s full report on the CRTC survey findings.

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