| Connected North

Question: I live on a First Nation Community, I do not see that community listed.

Answer: At this time the most precise data available to us used to list address information for this project, does not include First Nation Communities. We are working on a solution. In the meantime it is very likely that we have coverage information for your community. Please fill in an information request, or email us at info@connectednorth.ca and hopefully we can help.

Question:I live in an Unorganized Municipality, am I able to use the availability checker?

Answer: Most likely yes. Under the category search tab use the name listed on your provincial land tax bill. If you are still having trouble, email us at info@connectednorth.ca and hopefully we can help.

Question: My community does not appear on the community list.

Answer: Make sure you use the proper community name. This should be the name of the municipality you pay property taxes to. Also, see the answers to questions about First Nation Communities and Unorganized Municipalities.

Questions: How accurate is this information?

Answer: Every effort has been made to ensure the accuracy of the information. Although the availability checker is updated as often as possible, new internet service may become available but it is not represented here. If you have specific questions about data accuracy please fill out the website feedback form so we can reply.

Question: Is every internet Service Provider (ISP) included in the list?

Answer: All Internet Service Providers who own and operate the infrastructure in Northern Ontario have participated in this project. Quite possibly other ISPs may resell these services as well. Currently reselling service providers are not listed in the availability checker but are likely listed in the ISP page.

Also, we have not included satellite or cellular-based services in the availability checker. For these services visit:

Satellite:
Galaxy Broadband
1-877-463-9728
www.galaxybroadband.ca/

Xplornet
1-866-841-6001
www.xplornet.com/

Cellular:
Bell
1-800-667-0123
http://www.bell.ca/

Rogers
1 866 794-6792
www.rogers.com

Question: How accurate is this speed test?

Answer: No speed test can be 100% accurate. Results can be affected by a number of factors including network congestion, sharing of the connection at the testers end such as multiple apps, devices connecting to the internet during testing as well as hardware limitations on the tested computer/device. Speed tests should not be used as an absolute indicator of the provider’s true network performance. It can shed light on common problems such as time of day congestion. Conduct speed tests often to see these trends.

To ensure the most accurate results, make sure the speed test is the only thing using the internet at the time of the test. Also, conduct the test several times at different times of the day. Also, go ahead and try other speed tests on other sites and compare results.

Keep in mind, this speed test only tests the connection of the device from which the test is initiated.

Question: You say you collect speed test results. What do you do with them afterwards?

Answer: Speed test results will be added to a database with other broadband statistics. The results will be used to identify clusters of demand for speed improvements or to identify areas that are performing well. Addresses of individual test results will not be shared.

Question: Where did this information come from for the community profiles?

Answer: The information used to create the Community Profiles comes from three main sources; The Canadian Census of 2011, The Municipal Property Assessment Corporation (MPAC) and ISP submitted information.

Question: What is your standard for “Access to Affordable 5Mbps Internet Access”?

Answer: It is difficult to set one set of criteria for what constitutes “affordable” when there are so many factors involved. For example; Providers/ISPs may offer discounted internet services if the subscriber also bundles other media subscriptions with the same provider. Also, Providers/ISPs may offer economical monthly services, but have restrictive data usage terms. These cost-related concerns tend to happen most frequently in less urban areas.